Shipping and Returns
Clear expectations before you buy
This page is here to reduce confusion. Orders may ship from different fulfillment partners, production time can vary, and some items may arrive in separate packages.
Production
Made to order
Some products begin production after purchase.
Delivery
Separate shipments can happen
Different items can ship from different locations on different schedules.
Shipping
What to expect
- Production time may vary by product type.
- Estimated timing is shown at checkout.
- Orders may ship in separate packages.
- Seasonality and demand can affect timing.
Returns
When to contact support
- Item arrived damaged
- Item arrived incorrect
- There is a clear issue with the order
- You need help locating shipment details
Have an order problem?
Include your order number, a short summary, and photos when relevant. That speeds things up.